To submit Return Merchandise Authorization (RMA). You can submit by filling out the online form below. All PixelFLEX products being returned to PixelFLEX, LLC. must have an RMA (Return for Material Authorization) number.

RMA procedure Online Form:

RMAs are conducted on a first come first serve basis, and will be processed in the order in which they were received. Please check with your technical services representative on estimated lead times.

Once RMAs are received, they will be evaluated and determined if the repair falls under standard warranty. If the componentry is not covered under standard warranty condition, an estimated cost of repair will be submitted for approval. If a RMA component is deemed non-servicable, a technical services representative will contact you directly for further detail and possible solutions.